CANCELATION POLICY
CANCEL 30 DAYS PRIOR TO DEPARTURE=100% REFUND WITHIN 30 DAYS OF DEPARTURE=NO REFUND ON DEPOSIT OR BALANCE PAID.
NOTE: CHECKS FOR REFUNDS WILL BE ISSUED 14 DAYS AFTER DATE OF DEPOSIT

INSURANCE
UPON REQUEST WE WILL HAVE A CERTIFICATE OF INSURANCE SENT TO YOU. INSURANCE CERTIFICATES ISSUED SAME DAY IN MOST INSTANCES.

SAFETY RECORD
TRI-CITY CHARTER HAS AN OUTSTANDING SAFETY RECORD
YOU MAY CHECK OUR SAFETY RECORD AT THE FEDERAL MOTOR CARRIERS WEBSITE. YOU WILL NEED OUR U.S. DOT NUMBER FOR THIS INFORMATION.
THE WEBSITE IS : www.safer.fmcsa.dot.gov   OUR U.S. D.O.T. NUMBER IS : 840324          

WE HAVE HAD OUR MOST RECENT D.O.T. COMPLIANCE REVIEW ON 04/20/09

WE ALSO HAVE A RATING WITH THE D.O.D. (DEPARTMENT OF DEFENSE)
WE ARE VERY PROUD OF 3 SUCCESSFUL AUDITS, (2004/2005/2007/2008/2009) WE HAVE ACHEIVED A NUMBER 1 RATING WITH THE D.O.D. THEY RATE THEIR INSPECTIONS ON A SCALE OF 1 TO 5. 1  BEING THE BEST.

ABOUT OUR FLEET
WE ARE CURRNTLY OPERATING 57 SEAT PASSENGER DELUXE MOTORCOACHES WITH BATHROOMS, 39 PASSENGER BUSES WITH BATHROOMS AND 31 PASSENGER BUSES WITH OUT BATHROOMS. WE HAVE WHEELCHAIR ACCESSIBLE LIFTS IN TWO OF OUR FULL SIZE COACHES. WE ARE ABLE TO TRANSPORT TWO WHEELCHAIRS ON BOARD EACH BUS SAFELY WITHOUT THE  PASSENGER EVER HAVING TO GET OUT OF THEIR CHAIR.OUR FLEET OF FULL SIZE BUSES CONSIST OF NEW AND LATE MODEL COACHES THAT ARE ALL VANHOOL MODELS. OUR MID SIZE BUSES ARE FREIGHT LINER CHASSIS WITH MERCEDES ENGINES THAT ARE PRODUCED BY GENERAL COACH CO.